FAQs

Is there a hair dryer in the apartments?

No, but you can ask for one at reception for an additional charge.

 

Do the apartments have air conditioning?

No, but you can ask for a fan at reception for an additional charge.

 

Do the apartments have heating?

No, but you can ask for a heater at reception for an additional charge.

 

Is there a heated pool in the hotel?

Yes, there is one in the refurbished part for the autumn-winter season.

 

What is the check-in time for the apartments?

2.00 p.m.

 

At what time should you leave the apartment on your last day?

11.00 a.m.

 

Is late check-out possible?

Yes, according to availability and for an additional charge.

 

Do I have to pay extra if I cancel my booking?

You should check the cancellation policy in your booking.

 

What is the difference between a Standard and a Superior apartment?

The Superior apartments have been refurbished.

 

Can a transfer be booked from the hotel?

The hotel has no transfer service.

 

Is there a laundry in the hotel?

Yes, there is a paid self-service laundry.

 

Are there apartments with a sea view?

We are just behind the beachfront, but you can see the sea from some of the apartments. You can request a sea view, but this will depend on availability on your arrival date.

 

Can I ask for an apartment on the ground floor/upper floor/sunny/with a pool view/quiet, etc.?

Yes, you can make your request in the comments section, but it will depend on availability on your arrival date.

 

Is there a car park in the hotel?

Yes, there is a free public car park in front of the hotel.

 

Can we book excursions at the hotel?

Yes, at reception.

 

Can we rent a car from the hotel?

Yes, at reception.

 

Is there a cleaning service in the hotel?

Yes, the apartments are cleaned 5 times a week.

 

Are the sheets/towels changed?

Yes, towels are changed every 3 days and sheets every 7.

 

Are there pool towels?

Yes, you can ask for them at reception for an additional charge.

 

When is reception open?

Reception is open from 9.00 a.m. to 7.00 p.m.

 

What should we do if we arrive after 9.00 p.m.?

Contact us by e-mail central@apartamentosceleste.com or telephone (+34 928 59 17 20) and we will give you a code so that you can collect your keys from the box next to the door at reception.

 

Is there an emergency number for when reception is closed?

Yes, it is on the door at reception and in the information we provide on your arrival.

 

Is there WiFi in the hotel?

Yes, free of charge.

 

Can events or parties be held in the hotel?

No, parties or events in the hotel are strictly forbidden.

 

Are there hammocks in the hotel?

Yes, in the pool area.

 

Are there sunshades in the hotel?

Yes, in the pool area.

 

When should I pay for my booking?

You can check the payment conditions in your booking.

 

Are there cots in the hotel?

Yes, free on request.

 

Is there a fridge / microwave / crockery / cutlery / pans / frying pans / ceramic hob in the apartment?

Yes, our kitchens are fully equipped.

 

Is there an oven in the apartment?

No, there is no oven in the apartment.

 

Is there an iron in the hotel?

No, but you can ask for one at reception for an additional charge.

 

Is there a TV in the hotel?

Yes, free of charge with satellite channels in different languages.

 

Are pets allowed?

No, pets are not allowed.

 

Can you smoke in the apartments?

Only on the terrace or balcony (once Covid has ended).

 

Are there rooms accessible for people with disabilities?

Yes, according to availability.

 

Is there a food service in the hotel?

No, but there are restaurants and bakeries in the same building.

 

How far away is the beach?

Playa de las Cucharas beach is around 100 metres away.

 

How far away is the town centre?

We are in the centre of Costa Teguise.

 

How far away is the golf course?

The golf course is 3 kilometres from the hotel.

 

How far away is the airport?

The airport is 14 kilometres from the hotel.

 

How far away is the bus stop?

The bus stop is 100 metres from the hotel.

 

How far away is the supermarket?

The supermarket is 150 metres from the hotel.

 

How far away is the taxi rank?

The taxi rank is 150 metres away, but you can ask for a taxi at reception if you prefer.

 

How far away is the nearest restaurant/bar?

The nearest restaurant/bar is 50 metres away.

 

Is there a luggage room in the hotel?

Yes, we have a luggage room in the hotel.

 

Is there a children’s pool in the hotel?

No, there is no children’s pool in the hotel.

 

Are there extra beds?

Yes, depending on the type of apartment, it might have a sofa bed or folding beds.

 

Do you have a complimentary room?

Yes, ask at reception to book.

 

Is there a mini-club for children?

No, there is no mini-club.

 

Is there an entertainment service?

No, there is no entertainment service.